This Privacy Policy lets you know what happens to personal data that you provide to us or that we may process about you. We hope that the following sections will answer any questions that you may have about the data processing we carry out on your personal data but if not, please get in touch with us by sending an email to: data@williamsbalear.com
This Policy was last updated on 4th January 2021. Any changes we make to this Policy in the future will be posted on this page. You can also obtain an up to date copy of this Policy from any of our locations or by contacting us using the details set out in section 1 below.
1. About us and how to contact us
In this Policy “Williams Balear”, “we” or “us” refers to Williams Balear S.L.U., with registered office in calle Alicante 38, Polígono de Son Bugadellas, 07180 Santa Ponsa, Calvià (Mallorca), Balearic Islands, Spain, with company number B16668683 and email: enquiries@williamsbalear.com who will process your personal data as data controller. Williams Balear is a subsidiary company of Orca Marine Leisure Limited. We are authorised distributors of the Williams Jet Tender brand.
Orca Marine Leisure Limited also owns Marlin Marine Services S.L.U., a marine engineering and servicing specialist on the island of Mallorca.
The Data Subjects of Marlin Marine Services S.L.U. are subject to a separate Privacy Policy which can be found at https://marlinmarineservices.com/privacy-policy/
You can contact us on any matters relating to your personal data by emailing our Data Protection Officer on: data@williamsbalear.com
2. What personal data do we collect and why?
We collect information from you when you visit our websites or premises, attend boat shows and other marketing events, purchase something from us, enquire in person about our products (tenders, parts and accessories) or services, contact us by telephone, email or other means, or respond to a communication from us. We may also receive your personal data from the vessel manufacturer, Williams Jet Tenders Limited. The provision of information to us is largely voluntary; however, if you do not provide us with transaction information or preference information, we may not be able to fulfil your order or provide you with updates.
| Category of personal data | Examples of your personal data |
|---|---|
| Contact information | Name, Address, Email Address, Telephone Number. |
| Vessel information | Details of your new and/or existing vessel. |
| Transaction information | Contact information, together with purchase details, delivery details, payment details and any communications we have about your purchase. |
| Legal information | Fraud checks or flags raised about your transactions, payment card refusals, complaints, tax identification number, copies of documents you provide to prove your identity where the law requires this. |
| Preference information | Your marketing preferences, your account settings including any default preferences, any preferences we have observed, such as the types of offers that interest you, or the areas of our website that you visit. |
| Communications | Communications we may have with you, whether relating to a transaction or not. |
| Voluntary information | Any voluntary information you provide us with, such as hobbies and interests, and responses to surveys. |
| Observed information | Details of your online browsing activities on our website, such as the pages, products or areas of our website that you visit, or which link has brought you to our website from our email communications or third-party websites.
This information may be identifiable to you because you are logged in to your account, or because we have collected details of your IP address or the device that you have used to access the website. This may also give us the geographic region which your device reports that you are located in. CCTV footage at our premises. |
We use the data we collect about you for various purposes. European data protection legislation sets out specific “legal basis” for processing personal data. The basis on which we process different information about you and the purpose of that processing are explained below.
| Legal basis and purpose | What personal data do we use |
|---|---|
| Consent: To send you direct marketing in accordance with the preferences you select when you sign up to receive updates, purchase products, or via our preferences centre. | Contact information, Preference information, Communications, Voluntary information |
| To use cookies or other similar technologies, as more fully described in our Cookies Statement. | Observed information |
| Entering into and performance of our contract with you: To discuss and negotiate a transaction, fulfil your order, take payment and deliver your products or services to you, register a vessel with the marine authorities (where applicable), to deal with any complaints or any after sales services, including for warranty purposes and to contact you if there are urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information may prevent or reduce any potential harm to you. | Vessel information,
Transaction information Preference information Communications, Voluntary information |
| Complying with legal obligations: To confirm your identity, keep records required by law or to evidence our compliance with laws, including tax laws, consumer protection laws and data protection laws. To provide information to law enforcement agencies or other authorities where we are required to do so. | Potentially any category (where relevant) |
| Our legitimate interests: For our internal business administration, to manage customer accounts, including keeping general records of customers, sales, customer care and other interactions, and to protect genuine customers and our business from fraud. This is necessary in order for us to operate efficiently, deal with any issues which may arise and to protect ourselves against any future legal claims and ourselves and others against fraudulent transactions.
Where you are an existing customer, to provide you with updates and promotional offers about our products and/or services, and invitations to events, where you have not opted out of receiving such communications from us. This is necessary to support our commercial objectives. We will ensure that we are providing you with relevant details of our products and services where these are of interest to you. They will only ever be sent in line with your stated preferences and interests and you can update your preferences at any time. Similarly, if you are not an existing customer but have previously enquired about our products or services, to market to you by post or telephone unless you have asked us not to do so. To manage any promotions that you have chosen to participate in. To target our direct marketing: This means that we use the information you provide us with and that we observe from your interactions with us to build a better picture of the type of offers we can provide which you might be interested in, so that the communications you receive are more relevant to you. We believe this is justified as you are in control over whether you receive our direct marketing, through our preference centre and each time we contact you and you can restrict our use of cookies. To improve our marketing activity more generally: This means we use information about you and about our other customers to work out what is working and what is not in terms of our marketing activity or our sales performance, so that we can develop our websites and offers to be more relevant to our customers generally, to improve your online experience and the services we offer. We will also use information provided by your device to recommend the intended geographic website for the location it reports you as being in. Where possible, we will use statistical or pseudonymised data for these purposes. To safeguard our premises and property. |
Potentially any category (where relevant)
|
3. What are your rights?
You have certain legal rights, which are briefly summarised below, in relation to any personal data about you which we hold.
Where our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time by sending an email to data@williamsbalear.com. If you do decide to withdraw your consent, we will stop processing your personal data for that purpose. Your withdrawal of your consent won’t impact any of our processing up to that point.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop by sending an email to data@williamsbalear.com. We must then do so unless we believe we have a legitimate overriding reason to continue to process your personal data.
| Your right | What does it mean? | Limitations and conditions of your right |
|---|---|---|
| Right of access | Subject to certain conditions, you are entitled to have access to your personal data (this is more commonly known as submitting a “data subject access request”). | If possible, you should specify the type of information you would like to see to ensure that our disclosure is meeting your expectations.
We must be able to verify your identity. Your request may not impact the rights and freedoms of other people, eg privacy and confidentiality rights of other individuals. |
| Right to data portability | Subject to certain conditions, you are entitled to receive the personal data which you have provided to us and which is processed by us by automated means, in a structured, commonly-used machine readable format. | If you exercise this right, you should specify the type of information you would like to receive (and where we should send it) where possible to ensure that our disclosure is meeting your expectations.
This right only applies if the processing is based on your consent or on our contract with you and when the processing is carried out by automated means (ie not for paper records). It covers only the personal data that has been provided to us by you. |
| Rights in relation to inaccurate personal or incomplete data | You may challenge the accuracy or completeness of your personal data and have it corrected or completed, as applicable.
We encourage you to notify us of any changes regarding your personal data as soon as they occur, including changes to your contact details, telephone number. |
This right only applies to your own personal data. When exercising this right, please be as specific as possible. |
| Right to object to or restrict our data processing | Subject to certain conditions, you have the right to object to or ask us to restrict the processing of your personal data. | As stated above, this right applies where our processing of your personal data is necessary for our legitimate interests. You can also object to our processing of your personal data for direct marketing purposes. |
| Right to erasure | Subject to certain conditions, you are entitled to have your personal data erased (also known as the “right to be forgotten”), eg where your personal data is no longer needed for the purposes it was collected for, or where the relevant processing is unlawful. | We may not be in a position to erase your personal data, if for example, we need it to (i) comply with a legal obligation, or (ii) exercise or defend legal claims. |
| Right to withdrawal of consent | As stated above, where our processing of your personal data is based on your consent you have the right to withdraw your consent at any time. | If you withdraw your consent, this will only take effect for future processing. |
If you wish to exercise any of your rights please contact our Data Protection Office on: data@williamsbalear.com
Please contact us if you have any concern about how your personal information is processed and we will try to resolve your concerns. If you are not satisfied with our response or you consider that we are in breach of our obligations under Spanish data protection laws you may make a complaint to the Spanish Data Protection Agency. Please see their website (https://www.aepd.es/es ) for more information.
4. Who do we share personal information with and where are they?
Your personal data may be shared with our parent company and fellow subsidiary companies which are, Argo Nautical Limited, Argo Nautical Yachting S.L.U. and Argo Nautical GmbH, on the legal basis of our legitimate internal interest in managing and administering the business efficiently.
If your geographic needs would be better served by one of our authorized sub-dealers, we will provide the details of that sub-dealer and with your permission we will pass on your information to them.
In order to make certain services available to you and fulfil our contract, we may share your data with trusted third parties that participate in the manufacturing process of the product on the basis of our legitimate interest.
If your enquiry leads to the purchase of a new vessel, your information will be shared with the relevant manufacturer/component supplier for warranty registration and safety recall purposes. If you purchase a used vessel with an insurance backed warranty your information will be registered with the insurer.
To ensure that the data that we hold remains up to date, we periodically cleanse our databases using consumer credit reporting agencies to check our contact information.
We may use third party service providers such as events management companies, call centres and mailing houses to support our marketing activities. We may also use service providers in less direct ways, such as in the provision of our payment and finance systems, or fraud verification.
We have agreements with our service providers which restrict how they are able to process your personal information and require them to keep it secure. We will not carry out international transfers outside the European Economic Area plus the UK.
We may share any of your personal data with a prospective purchaser of all or any part of our business, on the basis of our legitimate interests and the interests of our purchaser, so that they can appropriately value the business and assess any risks and continue doing business with you after the acquisition.
5. How long do we keep your information for?
We will only retain your personal information for the purposes set out in this Policy. In order to meet our taxation, accounting and risk management obligations your data will be retained for a period of 7 years from the date of your last transaction. This may be extended in the event of a query, investigation or dispute until fully resolved.